Customer Experience Insights & Thought Leadership

From strategic investments in fine jewelry to leadership shifts shaping global fashion! Discover the hottest updates in the world of luxury!

Get in touch

Elevating Heritage Through Experience: Montblanc’s Retail Signature Journey

Read Now

The Health and Wellness Opportunity: A $7 Trillion Industry Seen Through the Luxury Lens

Download Report

Iconic Luxury Shopping Destinations 2025: Global CX Benchmark of Some of the World’s Iconic Streets & Malls

Download Report

This Week in Luxury

From strategic investments in fine jewelry to leadership shifts shaping global fashion! Discover the hottest updates in the world of…

This Week in Luxury

From strong quarterly gains to new leadership moves across the luxury landscape! Discover the hottest updates in the world…

Luxury Retail Beat

As luxury brands navigate shifting consumer expectations and an increasingly complex retail landscape, one performance lever continues to prove…

This Week in Luxury

From shifting digital performance to strategic investments in emerging labels! Discover the hottest updates in the world of luxury!

This Week in Luxury

From bold financial moves in the beauty world to fresh investments powering innovation across luxury categories! Discover the hottest…

Reports

The luxury industry stands at a critical inflection point that demands immediate strategic attention. For the first time in…

This Week in Luxury

From record EV growth to bold moves in luxury retail and beauty! Discover the hottest updates in the world…

Case Studies

The Context In an increasingly competitive luxury landscape, creating emotional connections with customers is no longer optional, it is…

This Week in Luxury

From quarterly earnings to global retail expansions in the luxury world! Discover the hottest updates in the world of…

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Insights