Insights

Born in the USA, Embraced Globally: The Rise of Celebrity Brands Part 1
This report explores the common strategies employed by successful celebrity brands, and gives a preview of their future and evolution.
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The World’s Most Iconic Experiential Luxury: How Leading Brands are Shaping the Future of Hospitality
Hospitality is the venue that can allow luxury brands to create immersive experiences beyond their core products, aligning perfectly with customers’ desires.
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What If…Boomers Become Luxury’s New Obsession? Luxury’s “Silver Lining”
There is a strange dichotomy underfoot: the luxury and beauty industries seem preoccupied with the youth of Gen Z and Gen Alpha when older Gen X and boomers have the financial capacity to spend extravagantly.
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This Week in Luxury
From skincare innovation to high-stakes acquisitions! Discover the hottest updates in the world of luxury!
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Press Release

CXG Appoints Dabei Lu as Regional Vice President for Greater China

Shanghai, December 12, 2024 – CXG, the leading consulting and solutions firm dedicated to enhancing luxury brand performance through…

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Press Release

CXG and NA3D Announce Strategic Collaboration to Launch CXG Learn

A Revolutionary Digital Learning Platform for Luxury Retail

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Press Release

CXG Appoints Yannick Busson as Chief Data Officer to Lead Transformation and Growth

Paris, September 9th, 2024 – CXG, the leading customer experience consultancy for the luxury industry, is thrilled to announce…

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Press Release

CXG Announces Alexis Lecanuet as New Advisory Board Member

25/06/2024 – CXG, the leading global customer experience consulting and solutions firm for premium and luxury brands, proudly announces…

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Press Release

CXG Event- Decoding China in 2023: Gen Z, Omnichannel, and Travel Shaping China’s Market Landscape

On the 6th of July, 2023, we successfully hosted an industry-shaping event titled “Decoding China 2023.” Taking place simultaneously…

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Press Release

Isabelle Damour as New Executive Vice President of Academy

09/01/2023 – CXG (Customer Experience Group), announced today the newly appointed Executive Vice President of the Academy, Isabelle Damour….

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Press Release

CXG Announces Helen Zeitoun as New Advisory Board Member

19/10/2022 – CXG, an alliance of agencies offering solutions that enhance customer relationships with luxury brands, announced today the…

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Press Release

We’ve upgraded the user experience of our evaluator’s portal

Last year, we rebranded to CXG, which hallmarked a proud, new era; the CXG era. The second phase consisted…

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Press Release

CXG and Trust-Place Join Forces on Digital Ownership

Trust-Place, the French Digital ownership specialist, and CXG the leading global Customer Experience consultancy firm for premium and luxury…

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