Insights

Born in the USA, Embraced Globally: The Rise of Celebrity Brands Part 1
This report explores the common strategies employed by successful celebrity brands, and gives a preview of their future and evolution.
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The World’s Most Iconic Experiential Luxury: How Leading Brands are Shaping the Future of Hospitality
Hospitality is the venue that can allow luxury brands to create immersive experiences beyond their core products, aligning perfectly with customers’ desires.
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What If…Boomers Become Luxury’s New Obsession? Luxury’s “Silver Lining”
There is a strange dichotomy underfoot: the luxury and beauty industries seem preoccupied with the youth of Gen Z and Gen Alpha when older Gen X and boomers have the financial capacity to spend extravagantly.
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This Week in Luxury
From luxury sponsorships to high-profile collaborations and new openings, the luxury sector is bustling! Discover the hottest updates in the world of luxury!
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Case Studies

Are China’s Electric Vehicle Brands Ready to Set the New Experience Standard?

A Case Study on Customer Experience Performance and Opportunities for Growth in the Chinese NEV Market

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Case Studies

Reimagining Luxury Retail: Are Luxury Department Stores Delivering the Experience Edge?

A Case Study on Luxury Department Stores’ Overall Customer Experience in France and the UK

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Case Studies

Transforming Retail Leadership with our Management Program

A Luxury Fashion Brand Case Study in Europe, Middle East, and Africa (EMEA) region. 

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Case Studies

Key Success Factors For VIP Customer Experiences

A Case Study for a Luxury Skincare Brand in Northern Asia

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Case Studies

Training Teams To Deliver Livestream VIP Experiences

The Case of a Fashion and Accessories Brand in China

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Case Studies

From Transactional To Personalized Client Experiences For Success

A Case Study of a Luxury Automotive Brand in Japan

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Case Studies

Case Study: Versace

How an Iconic Luxury Brand Transformed Retail Sales Through Customer Experience Introduction Creating memorable experiences that delight affluent clients…

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