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Luxury
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From major leadership appointments to new experiential flagships across luxury! Discover the hottest updates in the world of luxury!
Montblanc Case Study
Elevating Heritage Through Experience: Montblanc’s Retail Signature Journey
Health & Wellness Report
The Health and Wellness Opportunity: A $7 Trillion Industry Seen Through the Luxury Lens
Iconic Destinations Report
Iconic Luxury Shopping Destinations 2025: Global CX Benchmark of Some of the World’s Iconic Streets & Malls
This Week in Luxury
Luxury Headlines – 14/09/2026
From major leadership appointments to new experiential flagships across luxury! Discover the hottest updates in the world of luxury!
In the Press
CXG in Les Echos: Why luxury needs to rediscover the “Henrys”
Written by Virginie Jacoberger-Lavoué for Les Echos In an article published in Les Echos, journalist Virginie Jacoberger-Lavoué examines a…
This Week in Luxury
Luxury Headlines – 03/08/2026
Last week’s plentiful earnings releases provided renewed cause for optimism across the luxury industry. Bright spots included Aston Martin,…
In the Press, Thoughts and Perspectives
Why pop-ups are now a pillar of luxury distribution strategy?
Written for Luxury Marketer by Christophe Cais. Why pop-ups are now a pillar of luxury distribution strategy? Dior on…
Thoughts and Perspectives
Are Your Frontline Teams Truly Set-Up for Success?
Luxury has built an increasingly precise picture of the customer: how they move through the journey, what moments shape…
This Week in Luxury
Luxury Headlines – 27/07/2026
From creative leadership changes to immersive innovations across hospitality and automotive! Discover the hottest updates in the world of…
This Week in Luxury
Luxury Headlines – 20/07/2026
From strengthening jewelry production to expanding luxury retail and hospitality worldwide! Discover the hottest updates in the world of…
This Week in Luxury
Luxury Headlines – 13/07/2026
From major leadership appointments to luxury retail expansion! Discover the hottest updates in the world of luxury!
Thoughts and Perspectives
The Real Thing
We have been keen and excited observers of this year’s World Cup, which, aside from amazing football, appears to…