Customer Experience Insights & Thought Leadership

From luxury resale growth to beauty sales gains and new flagship store experiences! Discover the hottest updates in the world of luxury!

Elevating Heritage Through Experience: Montblanc’s Retail Signature Journey

Read Now

The Health and Wellness Opportunity: A $7 Trillion Industry Seen Through the Luxury Lens

Download Report

Iconic Luxury Shopping Destinations 2025: Global CX Benchmark of Some of the World’s Iconic Streets & Malls

Download Report

This Week in Luxury

From luxury resale growth to beauty sales gains and new flagship store experiences! Discover the hottest updates in the…

Reports

The United States luxury market is entering a new chapter. American consumers have long been one of the most…

In the Press

Written by Virginie Jacoberger-Lavoué for Les Echos In an article published in Les Echos, journalists Virginie Jacoberger-Lavoué and Edouard…

This Week in Luxury

From resilient luxury revenues to exclusive collaborations in the hospitality sector! Discover the hottest updates in the world of…

Press Release

Cervinvest Capital acquires a minority stake in the luxury customer experience specialist. Founder and CEO Christophe Caïs remains majority…

This Week in Luxury

From leadership changes in luxury fashion to ambitious moves into luxury real estate! Discover the hottest updates in the…

This Week in Luxury

From creative shifts in luxury fashion to new destinations for beauty and wellness! Discover the hottest updates in the…

In the Press

Originally Published in Business Times Between authenticity, proximity, and personalization, the global luxury market is evolving in response to…

This Week in Luxury

From leadership changes in luxury fashion to immersive retail and wellness experiences! Discover the hottest updates in the world…

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Insights