CXG and NA3D Announce Strategic Collaboration to Launch CXG Learn
A Revolutionary Digital Learning Platform for Luxury Retail
Paris, October 17th, 2024 – CXG and NA3D are excited to unveil their groundbreaking partnership to introduce CXG Learn, a cutting-edge web-based app that empowers luxury brands to create, deliver, and analyze training within a single, fully digital platform. Specifically tailored for the luxury retail industry, this innovative learning platform enables luxury brands to effortlessly create learning content and manage and analyze their team training activities—all within one comprehensive digital platform.
This partnership combines CXG’s extensive experience in luxury retail with NA3D’s innovative technology and expertise in online training and digital platforms to deliver a unique learning experience through CXG Learn. Specifically designed to address the major challenges luxury retail brands face in onboarding, training, and retaining talent, CXG Learn helps brands achieve these goals more effectively and efficiently.
CXG Learn has powerful features that make luxury retail training simple and effective, including comprehensive training analytics to support business and sales strategies. It is a learner-centric platform that offers personalized training journeys, ensuring that each learner receives an experience tailored to their needs. The platform supports blended adaptive learning and inclusive paths, with mobile access that allows users to learn on the go.
The content library is explicitly built for luxury retail, with specialized modules that address real industry challenges and meet the needs of global teams.
“CXG and NA3D are raising the bar in luxury retail training with the launch of CXG Learn,” said Anne Brumeaux, EVP of Innovations and Solutions at CXG. “This innovative platform will not only enhance the skills of retail teams and improve employee retention but also increase training effectiveness, elevate customer satisfaction, and drive higher sales conversion rates. By addressing the evolving challenges luxury brands face, CXG Learn firmly positions us as leaders in digital training solutions.”
“NA3D focuses on offering user-centric and engaging solutions for learners, as well as for admin and training teams,” said Nicolas Chalons, President at NA3D. “Our partnership with CXG responds to a clear demand from luxury brands for functional, high-quality platforms for the creation and delivery of multimodal training. As CXG shares this vision of quality, NA3D is very proud to participate in the birth of CXG Learn to serve the excellence and requirements of the luxury sector.”
CXG Learn reflects CXG’s commitment to innovation by expanding its services into advanced online and digital training. This platform redefines traditional training methods and sets a new standard for the industry.
CXG Learn will be available in early 2025. Contact our CX experts for more details or to request a demo.
About CXG
CXG is a leading data-driven consulting and solution provider firm specializing in innovative strategies to enhance customer experiences and boost the performance of premium and luxury brands. Leveraging years of expertise gained from over 220 iconic brand partnerships, CXG guides clients through their entire CX journey, delivering insights and driving meaningful change. CXG’s four core practices—Customer Insights, Measurement, Consulting & Transformation, and the Academy—provide a comprehensive framework for CX transformations.
Founded in 2006 in China, CXG has grown into a global powerhouse, with 12 offices serving 85 countries and a team of more than 230 professionals. With its growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, CXG helps brands elevate their experiences.
CXG recognizes that customer needs are ever-evolving. Their tailored solutions across research, measurement, training, coaching, and consulting are designed to meet these dynamic demands, positioning us as the definitive one-stop-shop for all CX transformation needs. Discover more about how CXG can transform your customer experience at www.cxg.com.
About NA3D
NA3D is a digital learning company founded in 2020 by passionate experts with extensive experience in the industry. Through Smartch, NA3D offers tailored solutions to meet the diverse training needs of clients, including consultancy, selection, and integration of LMS/TMS tools, deployment, training, ongoing support, and content creation using cutting-edge technologies. Additionally, NA3D has developed Autrice.ai, an AI-powered authoring tool that enables the creation of adaptive learning experiences and inclusive design courses, significantly enhancing both production speed and content quality by augmenting designers’ capabilities with AI-driven insights.
NA3D proudly serves over 100 clients across diverse sectors, including public and private enterprises, and educational institutions.
