Customer Experience: An Integrated and Orchestrated Ecosystem

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Thoughts and Perspectives

Thoughts and Perspectives

Customer Experience: An Integrated and Orchestrated Ecosystem

Imagine your Customer Experience (CX) as a symphony orchestra. Each instrument represents a different aspect of your business, from...

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What's on Our Minds?

What’s On Our Mind in The World of Luxury? A Salute to the Paris Olympics and LVMH

A Salute to the Paris Olympics and LVMH: How Luxury and Sports Converge To Deliver A Winning Mix of...

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Snapshot Insights

The Department Store Landscape Undergoes a Seismic Shift: The Marriage of Saks and Neiman Marcus Takes Shape

Saks has been trying to buy struggling Dallas-based Neiman Marcus for years, and merger talks were entertained many times,...

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Futuring in Luxury

What If…Boomers Become Luxury’s New Obsession? Luxury’s “Silver Lining”

“The tragedy of old age is not that one is old, but that one is young.” – Oscar Wilde...

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Thoughts and Perspectives

From Humble Beginnings to Global Impact: Celebrating 18 Years of Transforming Experiences

A Spark in Shanghai Ignites a Global Journey. In late 2005, while strolling through Plaza 66 in the vibrant...

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Futuring in Luxury

What If LVMH Acquires Estée Lauder: A Reshaped Beauty Giant Emerges

What is So Interesting About this Scenario? For context, 2023 saw a year ripe with speculation that activist investor...

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Thoughts and Perspectives

Beyond the Desk: Meet CXG’s Digital Nomads!

Forget cubicles. Imagine waking up to the sunrise over the view of a sandy beach, then logging on to...

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Snapshot Insights

From Trail Mix to Trend: Riding the Wave of Gorpcore

Who would have thought being “a practical dresser” could become so on-trend? Gorpcore, a playful name referencing “Good ol’...

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Thoughts and Perspectives

Service Recovery: How To Turn Upset Customers Into Loyal Ambassadors

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When...

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