NPS Pulse
Elevate Your Luxury Brand with NPS Pulse
Tailor-made for the premium and luxury retail sectors, NPS Pulse is crafted with deep expertise and understanding of luxury brand behaviors and preferences. Our NPS Pulse solution offers a tailored approach to designing and delivering an NPS program that aligns with your unique CX strategy. Unlike pure SaaS providers that only visualize NPS data, we partner with you at every stage—from setting the CX vision and designing the program to turning data into actionable insights for CX excellence. More than just a KPI, NPS Pulse is a powerful tool that drives customer satisfaction, strengthens brand loyalty, and transforms insights into tangible actions, setting your brand apart in the luxury market.
Our Five-Step Consultative Approach
Each brand is unique, and so is our approach. We build your tailored NPS Pulse to measure customer experience (CX) at its best, ensuring it aligns perfectly with your brand’s specific needs and goals. Discover our approach by clicking through below.
Collect the right CX data, the right way.
Building a customer-centric business that exceeds every customer expectation starts with the quality of the data captured and collected. With the help of our CX experts enabled by the best technology, we partner with you to maximize the response rate & ensure the survey quality with our strong knowledge base, expertise and tech enablers.
Access, visualise, and communicate under one platform.
Are all your teams able to clearly visualise all the CX insights that you have invested to collect and analyze?
We are dedicated to creating a streamlined dashboard for users who don’t have the time to sift through data, breaking down analytics silos in the process. For us, more data isn’t necessarily better; instead, we focus on delivering a platform with the right information and customizable widgets that enable your teams to clearly understand client satisfaction levels. With CXG Connect and CXG App, our proprietary digital tools, all your Voice of Customer (VoC) insights are visualised within a single, integrated data portal that offers high flexibility and powerful add-ons.
Translate CX data into actionable insights.
NPS Pulse combines cutting-edge technology with human-driven data analysis, supported by our CX experts. This service includes a comprehensive NPS Pulse report and in-depth text analytics, complemented by face-to-face presentations from dedicated consultants. Our customer experience and VoC experts simplify all your analysis, providing greater focus, clarity, and actionable advice.
Don’t just hear from your customers – act on time.
Today, every organization collects CX insights — but very few act on it. Those that do often limit it to the CX team or a few key members.
We help you implement the right tools to effectively listen to your customers and act promptly on their feedback. Working closely with your team, we develop comprehensive inner loop and outer loop roadmaps, ensuring that the entire organization is engaged in continuously improving the customer experience.
Advisory Support to Optimize Your NPS Program
Clients often ask us questions like: “Which department should own the NPS program, and how can we, as Head Office, better collaborate with our regional teams?” Our advisory support helps brands tackle these challenges by providing expertise in NPS governance, adoption, methodology, and overall program impact.
We offer a comprehensive evaluation to determine what’s working, what needs improvement, and how to optimize the program. From baseline assessments to targeted improvements, our goal is to help you make informed decisions as your trusted partner, providing clear, actionable insights and support.
Get the Full Picture with Customer Experience Evaluation (CXE) and NPS Pulse
NPS Pulse uniquely integrates Customer Experience Evaluations (CXE) with NPS insights, offering a comprehensive view of your brand’s customer experience. Together, CXE and NPS fully represent your current and prospective customer base. While NPS assesses customer retention and loyalty, CXE measures recruitment and conversion. NPS identifies general pain points, while CXE provides detailed information on issues and their root causes.
This innovative service not only identifies and eliminates blind spots but also continuously monitors client satisfaction and loyalty, empowering you to enhance every customer touchpoint and drive sustainable growth.
Elevating Customer Experience with NPS Pulse
Discover the powerful advantages NPS Pulse provides, enhancing customer satisfaction and loyalty.
360 Services for NPS Program Delivery
We provide end-to-end services for your NPS program, becoming your true CX excellence partner, not just a SaaS provider.
Integrated CX Strategy
With CXG Connect, we integrate all CX KPIs into a single-portal platform, ensuring a comprehensive and cohesive CX strategy.
Actionable Insights for CX Excellence
Our pragmatic approach ensures that data is transformed into actionable insights, driving continuous improvement in customer experience.
Highly Personalized Solutions
The NPS Pulse is highly customizable, adapting to the specific needs and nuances of each brand.
Global Reach with Including China
As the only international player capable of operating in China without technical barriers, we ensure seamless implementation and operation globally.
FAQs
How is CXG’s NPS Pulse different from other NPS solutions?
Our NPS Pulse solution goes beyond standard NPS offerings by providing end-to-end support, not just a data visualization tool. Unlike typical SaaS providers, we guide you through every step, from crafting a tailored CX vision to implementing actionable strategies. Our solution leverages our deep industry expertise to meet the unique needs of premium and luxury brands. Additionally, our focus is on delivering results—turning insights into concrete actions that enhance customer experience and loyalty.
Why do we need the NPS Pulse service if our brand already has an NPS program?
The objective of NPS Pulse is to maximize the impact of your NPS program. In designing a best-in-class NPS program that is 100% tailored to each brand’s unique CX strategy, we leverage a robust knowledge base (question library, industry best practices, design guidance), powerful digital tools, AI-powered data analytics, and a selection of CX experts with deep luxury industry experience to design or redesign your NPS program, ensuring it aligns perfectly with your brand’s needs.
What are the synergies of NPS and CXE, and why do we need both programs?
These two powerful client experience measurements complement each other in various ways. By utilizing both NPS and CXE, brands gain a more comprehensive and structured understanding of client feedback, allowing for more effective actions that lead to tangible improvements in customer experience.
Meet Our Experts
Contact Us and Start Your NPS Pulse Program Today!